DGold.in - FAQ's

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Frequently asked Questions related to Selling Gold

Q1. What are the benefits Selling to DGold vs other gold companies ?

At DGold you will experience a host of benefits such as Professional approach, Fair valuation, Worlds most advanced SI Pin XRF Testing equipment (Table top view so that you can see the results yourself), Accurate deduction of impurities & other elements, At par with market prices, Lowest service charges & overall the best prices for your treasured possesions.

Q2. How is Valuation done and how long does it take?

Valuation is no more a complex procedure, there are NO scratch & acid tests involved, we use the worlds no. 1 testing table top equipment to evaluate your gold right in front of you which takes just 20 seconds per article.

Q3. Do you charge for Testing and Valuation?

Estimation is provided free of cost, but however if you only require a quotation and want to sell at a later point then valuation charge is Rs 200/test & Rs 250/test with a report. (The charges can be re-reimbursed if sold to DGold within 3 days)

Q4. How do you determine the value of a commodity?

Simple formula to determine the value of a commodity :
Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) service charges = Payout Value

Q5. Is there any value for the stone content in my jewellery ?

Stones such as american diamonds, zircons & Semi-precious stones like Ruby, Emeralds or sapphires do not have any resale value. However ornaments studded with natural diamonds & uncut diamonds will be considered if the stone quality is good.

Q6. Will my ornaments get damaged due to Testing?

NO your ornaments will not get damaged in the normal course of XRF test, however in rare cases if we feel further assesment is required then with your approval we will conduct tests which may require cutting or melting the ornament.

Q7. How are the payment done, how long will it take to credit the funds ?

All payments will be made as per our company guidelines either by CASH* / IMPS / NEFT / RTGS. (*Subject to statutory guidelines) CASH – Instant | IMPS – Instant | NEFT & RTGS – may take up to 3hours.

Q8. I am not a resident of Bangalore can i sell ornaments & what are the documents required ?

YES you can by providing 1 Photo ID & 1 (local) Address & 1 (Native) Address proof – refer chart (Documents required to transact)

Q9. Can i buy back my ornamnets once sold to DGold?

NO we will not be able to re-sell it as we will be melting it for purification immediately, only if you have opted for a EMI buy back scheme you will be able to retrieve your jewellery.

Q10. What are your service charges & how does it fare compared to other gold buyers?

Our Service charges are : Gold Jewellery 2% / Gold Bullion 2.5% / Gold Jewellery release from Banks & loan companies 3% / Silver Articles & Bullion 3% / Diamond Jewellery & Solitiares 3% (Please do not compare our fares & services with other gold buyers who charge from 0% to 3%, Other gold buyers may offer attractive rates but you will notice that their valuation will be the lowest. We follow a standard & a fair valuation procedure which will be beneficial to you always.)

Q11. Can I sell Gold / Silver belonging to my relative, neighbor, friend ?

NO you cannot, It is highly advisable that you dont take such a risk even if you are offered any kind of commission. You will be the primary convict in such fraudulent transactions and will attract harassment, fine & Jail term from the authorities. You can sell Gold / Silver / Diamonds which belong to you, your spouse or your parents with their consent.

Q12. Upto what quantities can be sold & can i sell my broken or tampered jewellery?

No quantity is too small or big for us, you can sell any quantity. YES we purchase broken gold jewellery if you provide a proper explanation for the same.

Q13. Do you purchase white gold?

YES we purchase white Gold, Rose gold, Pink gold, Yellow gold, and all colors shades of gold.

Q14. Do you share my mobile no. / documents for marketing purposes?

Occasionally we will send you our offers & services but we would not use it with other third parties for marketing. Your documents will be stored securely for future transactions at DGold. We are liable to produce your details & documents to Government authorities if they request.

Q15 How will you determine the stone, beads, enamel or wax content in the jewelry?

If your jewelry contains any of the above elements our valuators will compare it to our master stone set to determine the stone density, This method may have a tolerance of +/- 0.5gms and does not involve any damage to the gold jewelry. In the case of wax filled jewelry we will heat the gold to drain out the wax content in our in-house workshop.

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Frequently asked Question related to Release of pledged gold

Q1. What are the benefits Selling to DGold vs other gold companies ?

At DGold you will experience a host of benefits such as Professional approach, Fair valuation, Worlds most advanced SI Pin XRF Testing equipment (Table top view so that you can see the results yourself), Accurate deduction of impurities & other elements, At par with market prices, Lowest service charges & overall the best prices for your treasured possesions.

Q2. How is Valuation done and how long does it take?

Valuation is no more a complex procedure, there are NO scratch & acid tests involved, we use the worlds no. 1 testing table top equipment to evaluate your gold right in front of you which takes just 20 seconds per article.

Q3. Do you charge for Testing and Valuation?

Estimation is provided free of cost, but however if you only require a quotation and want to sell at a later point then valuation charge is Rs 200/test & Rs 250/test with a report. (The charges can be re-reimbursed if sold to DGold within 3 days)

Q4. How do you determine the value of a commodity?

Simple formula to determine the value of a commodity :
Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) service charges = Payout Value

Q5. Is there any value for the stone content in my jewellery ?

Stones such as american diamonds, zircons & Semi-precious stones like Ruby, Emeralds or sapphires do not have any resale value. However ornaments studded with natural diamonds & uncut diamonds will be considered if the stone quality is good.

Q6. Will my ornaments get damaged due to Testing?

NO your ornaments will not get damaged in the normal course of XRF test, however in rare cases if we feel further assesment is required then with your approval we will conduct tests which may require cutting or melting the ornament.

Q7. How are the payment done, how long will it take to credit the funds ?

All payments will be made as per our company guidelines either by CASH* / IMPS / NEFT / RTGS. (*Subject to statutory guidelines) CASH – Instant | IMPS – Instant | NEFT & RTGS – may take up to 3hours.

Q8. I am not a resident of Bangalore can i sell ornaments & what are the documents required ?

YES you can by providing 1 Photo ID & 1 (local) Address & 1 (Native) Address proof – refer chart (Documents required to transact)

Q9. Can i buy back my ornamnets once sold to DGold?

NO we will not be able to re-sell it as we will be melting it for purification immediately, only if you have opted for a EMI buy back scheme you will be able to retrieve your jewellery.

Q10. What are your service charges & how does it fare compared to other gold buyers?

Our Service charges are : Gold Jewellery 2% / Gold Bullion 2.5% / Gold Jewellery release from Banks & loan companies 3% / Silver Articles & Bullion 3% / Diamond Jewellery & Solitiares 3% (Please do not compare our fares & services with other gold buyers who charge from 0% to 3%, Other gold buyers may offer attractive rates but you will notice that their valuation will be the lowest. We follow a standard & a fair valuation procedure which will be beneficial to you always.)

Q11. Can I sell Gold / Silver belonging to my relative, neighbor, friend ?

NO you cannot, It is highly advisable that you dont take such a risk even if you are offered any kind of commission. You will be the primary convict in such fraudulent transactions and will attract harassment, fine & Jail term from the authorities. You can sell Gold / Silver / Diamonds which belong to you, your spouse or your parents with their consent.

Q12. Upto what quantities can be sold & can i sell my broken or tampered jewellery?

No quantity is too small or big for us, you can sell any quantity. YES we purchase broken gold jewellery if you provide a proper explanation for the same.

Q13. Do you purchase white gold?

YES we purchase white Gold, Rose gold, Pink gold, Yellow gold, and all colors shades of gold.

Q14. Do you share my mobile no. / documents for marketing purposes?

Occasionally we will send you our offers & services but we would not use it with other third parties for marketing. Your documents will be stored securely for future transactions at DGold. We are liable to produce your details & documents to Government authorities if they request.

Q15 How will you determine the stone, beads, enamel or wax content in the jewelry?

If your jewelry contains any of the above elements our valuators will compare it to our master stone set to determine the stone density, This method may have a tolerance of +/- 0.5gms and does not involve any damage to the gold jewelry. In the case of wax filled jewelry we will heat the gold to drain out the wax content in our in-house workshop.

Q16 What if i am not satisfied with your valuation after releasing the gold?

We put our best efforts to give you multiple scenario's before releasing the gold, however if the actual purities & stone weights differ then our scenarios can go wrong which is beyond our control. Under these circumstances we charge 3% service charges on the release amount for releasing the gold, You will be provided 12 working hours to arrange funds paid by us to collect your gold.

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Frequently asked Questions related to selling Silver

Q1. What are the benefits selling Silver to DGold vs other companies ?

At DGold you will experience a host of benefits such as Professional approach, Fair valuation, Accurate deduction of impurities & other elements, At par with market prices, Lowest service charges & overall the best prices for your treasured possesions.

Q2. How is Silver Valuation done and how long does it take?

Silver valuation is a complex procedure, there are scratch & acid tests involved, we evaluate your silver right in front of you which take roughly about 15-20 minutes.

Q3. Do you charge for Testing and Valuation?

Estimation is provided free of cost, but however if you only require a quotation and want to sell at a later point then valuation charge is Rs 200/test & Rs 250/test with a report. (The charges can be re-reimbursed if sold to DGold within 3 days)

Q4. How do you determine the value of a commodity?

Simple formula to determine the value of a commodity :
Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) service charges = Payout Value

Q5. Is there any value for the stone content in my jewellery ?

Stones such as american diamonds, zircons & Semi-precious stones like Ruby, Emeralds or sapphires do not have any resale value. However ornaments studded with natural diamonds & uncut diamonds will be considered if the stone quality is good.

Q6. Will my silver get damaged due to Testing?

YES your silver articles will get damaged (A scratch layer where the chemical is applied will turn black on that area) , however in rare cases if we feel further assessment is required then with your approval further tests may require cutting or melting the silver article / ornament.

Q7. How are the payment done, how long will it take to credit the funds ?

All payments will be made as per our company guidelines either by CASH* / IMPS / NEFT / RTGS. (*Subject to statutory guidelines) CASH – Instant | IMPS – Instant | NEFT & RTGS – may take up to 3hours.

Q8. I am not a resident of Bangalore can i sell silver, what are the documents required ?

YES you can by providing 1 Photo ID & 1 (local) Address & 1 (Native) Address proof – refer chart (Documents required to transact)

Q9. Can i buy back my silver articles once sold to DGold?

NO we will not be able to re-sell it as we will be melting it for purification immediately.

Q10. What are your service charges & how does it fare compared to other gold buyers?

Our Service charges are : Gold Jewellery 2% / Gold Bullion 2.5% / Gold Jewellery release from Banks & loan companies 3% / Silver Articles & Bullion 3% / Diamond Jewellery & Solitiares 3% (Please do not compare our fares & services with other gold buyers who charge from 0% to 3%, Other gold buyers may offer attractive rates but you will notice that their valuation will be the lowest. We follow a standard & a fair valuation procedure which will be beneficial to you always.)

Q11. Can I sell Gold / Silver belonging to my relative, neighbor, friend ?

NO you cannot, It is highly advisable that you dont take such a risk even if you are offered any kind of commission. You will be the primary convict in such fraudulent transactions and will attract harassment, fine & Jail term from the authorities. You can sell Gold / Silver / Diamonds which belong to you, your spouse or your parents with their consent.

Q12. Upto what quantities can be sold & can i sell my broken or tampered jewellery?

No quantity is too small or big for us, you can sell any quantity. YES we purchase broken silver & oxidized (Silver which has turned black) silver.

Q14. Do you share my mobile no. / documents for marketing purposes?

Occasionally we will send you our offers & services but we would not use it with other third parties for marketing. Your documents will be stored securely for future transactions at DGold. We are liable to produce your details & documents to Government authorities if they request.

Q15 How will you determine the stone, beads, enamel or wax content in the jewelry?

If your silver jewelry contains any of the above elements our valuators will compare it to our master stone set to determine the stone density, This method may have a tolerance of +/- 1 gms and does not involve any damage to the silver jewelry. In the case of wax filled jewelry we will heat the silver article to drain out the wax content in our in-house workshop.

Q13. Do you purchase German / white silver?

NO we don't purchase German / white silver. German silver is not real silver, only Sterling silver is considered for valuation.

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Frequently asked Question related to buying gold from DGold.

Q1. What are the benefits buying from DGold vs Banks or Jewellers?

At DGold you can buy gold at no Value additions such as wastage or making charges. We sell only premium brands or bank coins. Our pricing is much lower than Banks & Jewellers.

Q2. How long does booking & delivery take?

Usually booking & delivery will happen on the same day for bullion products, but when there is a supply constraint then delivery may take up to 3 days or more, you will be informed at the time of booking.

Q3. Can i get a particular brand of my choice?

NO! Our consignments differ on a day to day basis, We cannot promise you any particular brand but will try our best to fulfill your request.

Q4. Do i have to pay any advance while booking?

For same day deliveries no advance amount is required, however if delivery is scheduled for a later date then 1% of the order value shall be paid in advance.

Q5. Can i cancel my booking?

Caution: Cancelling a booking will be subject to blacklisting & charges will be applicable.

Q6. What if i am not able to come and collect the delivery?

If you are unable to come and take delivery you may request a home delivery*, However you will have to make the total payment by bank transfer immediately.

Q7. Can i make a cash payment ?

Yes Cash is accepted.

Q8. I have made a booking but unable to transfer funds to DGold.in ?

Online Payee addition takes 1-3hrs depending upon the banks, and some banks dont allow you to transfer huge limits in the first 24hrs of new payee addition therefore it is advisable to add our account details into your banking system 24hrs prior to booking the gold.

Q9. Can i sell the gold/silver back to DGold.in?

Yes we buy-back our gold at the days buying rate, we deduct only 1% if it was purchased from us.

Q10. Will there be any GST when i buy gold?

YES ! GST is 3% and will be applicable on all sale transactions.

Q10. Can i buy gold on a monthly basis and collect it later?

YES ! you can invest in gold & silver on a monthly basis and collect the commodity in one shot, We can hold it for you for a max 3 month period only.

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Brigade Road branch (Central Bangalore)

Unit 1001, DGold.in, 10th floor, Brigade Towers, Brigade road, Shantalanagar, Bengaluru - 560025. (Near Shoolay circle / ST Joseph's college)

Brigade Branch opens at 10:00am to 06:30pm & Sundays up to 03:30pm.

Email : helpdesk@dgold.in Call us: 09880077297 / 08029700966

call dgold landline
Jayanagar Branch
(South Bangalore)

No 118/1, 1st Floor, "Venkat Elegance" 27th cross, 4th Block Jayanagar, Bangalore 560025. (Next to Sapna Book house)

Jayanagar Branch opens at 10:00am to 06:30pm (Sunday holiday)

Email : helpdesk@dgold.in Call us: 09880077297 / 08043756970

call dgold landline

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